Covenant Place of Tulsa Wins Pinnacle Customer Experience Award Local Retirement Community Recognized for Resident Satisfaction

Covenant Place of Tulsa was recently recognized for its high quality of service by customer satisfaction firm Pinnacle Quality Insight. Qualifying for the Pinnacle Customer Experience Award, means that a facility has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Receiving a Customer Experience Award is a great achievement as Pinnacle conducts over 150,000 surveys each year and works with over 2300 clients in every state in the country.

 Over the course of the past year, the organization interviewed residents regarding their satisfaction level at the community. Covenant Place of Tulsa qualified for a Pinnacle Customer Experience Award in the following service areas:

  • Activities
  • Cleanliness
  • Communication
  • Dining Service
  • Overall Satisfaction
  • Response to Problems

Throughout the evaluation process, residents were asked to gauge several aspects of their received services. The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.

Covenant Place of Tulsa would like to thank its staff for all their hard work to achieve this honor, and its residents for their kind words and recognition. For more information about Covenant Place of Tulsa contact Teri Melton at (918)970-4433 or at Teri.Melton@covenantplacetulsa.org and convenantplacetulsa.org.

 

About Covenant Place of Tulsa:
Life is great at Covenant Place of Tulsa. With the perfect blend of hometown values and small town pricing, we provide excellent service, exciting activities, wonderful meals and a great value.